If for some reason you are not satisfied with the product you receive from us, just contact us by email or phone. We will supply you with return authorization and instructions how to return the product to us. We will then either replace the product at no charge or refund the cost of the product to you…No questions asked. Return shipping costs are your responsibility. Exceptions to the rule: 1. If exchanging a product due to incorrect fit, the product must be returned to us in new condition. We will not exchange products due to incorrect fit if they cannot be resold. 2. Custom Designed Handmade Dog ID Tags are unique, commissioned pieces of art and therefore cannot be returned. |











